Results-driven sales and customer service professional with a strong background in managing claims, optimizing sales processes, and enhancing client relationships. Proven ability to leverage data analytics, Power BI, and SQL to monitor performance, identify improvements, and deliver high-quantity work with exceptional turnaround times. Combines robust team-building skills with a personable approach to drive customer satisfaction and achieve key performance indicators.
Telesales Customer Service Manager
Lagos, Lagos State, Nigeria
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Summary
Led daily telesales operations, ensuring prompt resolution of customer inquiries and complaints while developing strategies to maximize conversion rates and meet Key Performance Indicators (KPIs).
Highlights
Directed daily telesales operations, consistently meeting or exceeding Key Performance Indicators (KPIs) through effective team oversight and strategic planning.
Developed and refined telesales scripts and engagement strategies, significantly increasing customer conversion rates and improving overall sales efficiency.
Monitored and analyzed critical performance metrics, including call metrics, sales figures, and customer satisfaction scores, to identify trends and inform strategic decisions.
Generated comprehensive performance reports and presented actionable insights to senior management, leading to the implementation of targeted corrective actions that improved underperforming areas.
Introduced new tools, technologies, and best practices, enhancing operational efficiency and ensuring compliance with company policies and industry regulations.
Sales Operational
Lagos, Lagos State, Nigeria
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Summary
Engaged directly with customers as a field sales representative, building strong relationships and delivering tailored solutions to drive product sales and loyalty.
Highlights
Conducted face-to-face customer engagements across various locations, presenting and selling products/services to establish trust and foster long-term relationships.
Provided personalized product recommendations and solutions based on in-depth understanding of customer needs, enhancing satisfaction and increasing repeat business.
Leveraged direct customer feedback to resolve concerns immediately, improving problem-solving efficiency and ensuring high levels of customer satisfaction.
Effectively showcased products and services firsthand, enabling customers to experience offerings directly and increasing their understanding of value propositions.
Achieved sales targets by proactively traveling to customer offices and business premises, expanding market reach and cultivating diverse client relationships.
Sale Executive
Lagos, Lagos State, Nigeria
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Summary
Marketed and sold diverse insurance policies, including life, car, and educational plans, while guiding clients to select optimal coverage tailored to their specific needs.
Highlights
Successfully marketed and sold a comprehensive portfolio of insurance products to both new and existing clients, achieving individual sales targets.
Provided expert guidance to clients on various insurance coverages, ensuring selection of policies that precisely met their financial and protection needs.
Built and maintained strong client relationships, fostering trust and contributing to client retention and repeat business.
Developed tailored insurance solutions, demonstrating in-depth product knowledge and a commitment to client-centric service.
Operator of Machinery
Lagos, Lagos State, Nigeria
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Summary
Operated and maintained production machinery, ensuring precise calibration, smooth operation, and adherence to quality and safety standards for manufacturing plastic products.
Highlights
Prepared and calibrated production machinery for manufacturing cycles, ensuring all settings were precisely configured for specific product specifications.
Operated machines during production, feeding raw materials and monitoring processes to ensure smooth, efficient, and high-quality output.
Conducted rigorous quality control inspections on products during and after production, identifying and rectifying defects to meet quality standards.
Performed routine maintenance, including cleaning and lubrication, reducing equipment downtime and extending machine lifespan.
Identified and resolved operational issues and equipment malfunctions promptly, minimizing production disruptions and maintaining workflow efficiency.
Section Leader
Lagos, Lagos State, Nigeria
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Summary
Led and managed a production team, ensuring efficient task assignment, on-schedule completion, and adherence to quality standards.
Highlights
Coordinated and managed a team of production workers, ensuring efficient task allocation and achieving 100% on-schedule completion of production goals.
Oversaw quality assurance processes, guaranteeing all products met industry standards and company specifications, contributing to reduced defects.
Identified and implemented process improvements in production, enhancing efficiency and reducing waste.
Provided training and support to team members, improving skills and ensuring compliance with safety protocols, resulting in a safer and more productive environment.
Monitored and managed raw material and finished product inventory levels, ensuring smooth production flow and preventing stockouts or excesses.
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BSc
Finance
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IJMB A LEVEL
Arts, Sciences, and Commercial Studies
Issued By
National Youth Service Corps
Issued By
Coursera Project Network
Issued By
Coursera Project Network
Issued By
Salesforce And Pathstream
Issued By
International Business Machines (IBM)
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Summary
A comprehensive study on foreign direct investment, focusing on the acquisition of lasting management interest (10% of voting stock) in a country's business enterprises and analyzing its linkage with economic growth.
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Summary
An undergraduate research project conducted within the Department of Finance at Kwara State University, investigating the impact of monetary policy on the performance of deposit money banks in Nigeria.